Website Privacy Policy
MEDCARE™
Last Revised: July 1, 2026 (“Effective Date”)
MedCare provides access to preventive telehealth, wellness, and related care-support services through digital tools, communications, and coordinated service workflows. We help users request information, schedule or coordinate services, communicate with support teams, and access services where available.
This Website Privacy Policy (this “Policy”) explains how MedCare (“MedCare,” “we,” “our,” or “us”) collects, uses, discloses, and protects information from users of our website, digital tools, contact forms, phone communications, text messages, email communications, and other online or offline interactions that link to or reference this Policy (collectively, the “Services”).
This Policy does not apply to the collection, use, or disclosure of Protected Health Information or other clinical information where that information is governed by HIPAA, an applicable healthcare privacy notice, patient consent, authorization, or other legal requirement. Where a separate privacy notice or legal requirement applies to Protected Health Information or clinical information, that notice or requirement will control with respect to that information.
Please read this Policy carefully. By using the Services or providing information to us, you acknowledge that you have read and understand this Policy.
1. Scope of This Policy
This Policy describes how we collect, use, disclose, and protect information through or in connection with the Services.
- the Site;
- contact forms or inquiry forms submitted through the Site;
- telephone calls, requested call-backs, voicemail, email, and text message communications;
- appointment-request, scheduling-support, eligibility-related review, and provider-handoff workflows;
- website analytics, cookies, pixels, tags, and similar technologies; and
- related operational, administrative, support, and compliance activities.
This Policy is intended to apply broadly as MedCare expands its Site, communications, service areas, and related operations. If we introduce new website features, forms, tools, portals, or services, this Policy will apply to information collected through those features unless a separate privacy notice is provided.
2. HIPAA and Health Information
Certain information collected, used, or disclosed in connection with healthcare services may be subject to the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended from time to time (“HIPAA”), state health privacy laws, or other healthcare privacy requirements.
This Policy is a website privacy policy. It is not intended to serve as a HIPAA Notice of Privacy Practices. Where HIPAA or another healthcare privacy law applies, information may be handled in accordance with applicable privacy notices, consents, authorizations, agreements, and legal requirements.
If there is a conflict between this Policy and a separate privacy notice or legal requirement that applies to protected health information or clinical information, the applicable privacy notice or legal requirement will control with respect to that information.
3. Information We Collect
We may collect information that you provide to us, information collected automatically when you use the Services, information generated through communications with us, and information received from vendors, service providers, professional entities, licensed healthcare professionals, payors, or other third parties where reasonably necessary for the purposes described in this Policy.
The categories below describe the types of information we may collect. Not every category will apply to every user.
| Information Category | Examples | Sources / How We Collect It |
|---|---|---|
| Identifiers and Contact Information | Name, date of birth, phone number, email address, state or general location, and other contact details | Directly from you when you submit a contact form, request a call-back, speak with us by phone, email us, text us, or otherwise communicate with us |
| Request and Scheduling Information | Information related to your inquiry, appointment request, scheduling needs, requested call-back, status of a request, and limited information needed to support eligibility-related review or provider handoff | Directly from you; from our call center or support team; from vendors or service providers that support scheduling, communications, or workflow operations |
| Communications Information | Emails, call logs, voicemail information, text message records, communication dates and times, message delivery records, and records of our responses | From your communications with us by phone, email, SMS/text message, web form, or similar methods |
| SMS Preference and Consent Information | Mobile opt-in information, text message consent, SMS opt-in status, opt-out status, consent records, STOP/START/HELP records, phone number used for text messages, and related messaging records | Directly from you; from our SMS or telecommunications service providers |
| Call and Recording Information | Call recordings, transcripts, summaries, call metadata, quality assurance notes, and related communication records, where applicable | From telephone calls or other communications, where permitted by law and with any required notice or consent |
| Website and Device Information | IP address, browser type, device type, operating system, referring website, pages visited, date and time of visit, and similar technical information | Automatically when you access or use the Site |
| Internet or Other Electronic Network Activity | Site usage data, pages viewed, links clicked, time spent on the Site, referring pages, interactions with forms or content, and similar analytics data | Automatically through cookies, analytics tools, pixels, tags, server logs, or similar technologies |
| Approximate Location Information | General location inferred from IP address or state/location information you provide | Automatically from technical information or directly from you |
| Cookies and Similar Technologies | Cookie identifiers, analytics identifiers, pixel data, tag data, and related tracking or measurement information | Automatically through cookies, pixels, analytics tools, tags, and similar technologies |
| Limited Health-Related or Eligibility-Related Information | Information you voluntarily provide to help us respond to your request, support scheduling, conduct eligibility-related review, or coordinate a provider handoff | Directly from you; from communications with us; from vendors, service providers, professional entities, licensed healthcare professionals, or payors where permitted by law |
| Vendor and Operational Information | Information generated through hosting, analytics, telecommunications, call handling, SMS, security, compliance, support, or similar operations | From our vendors, service providers, systems, or operational tools |
| Legal and Compliance Information | Records needed to comply with legal obligations, respond to requests, maintain audit trails, investigate security issues, or enforce legal rights | From you, our systems, vendors, service providers, legal sources, or other relevant parties |
We do not currently require users to create a website account, upload documents, or provide payment card information through the public Site. Please do not submit payment card information, Social Security numbers, Medicare numbers, banking information, or other sensitive information through public contact forms unless specifically requested through an authorized secure process.
4. How We Use Information
We may use the information we collect for the following purposes:
- to operate, maintain, secure, and improve the Site;
- to respond to inquiries, contact-form submissions, requested call-backs, emails, text messages, phone calls, and other communications;
- to support appointment-request intake, scheduling support, eligibility-related review, provider handoff, and related operational workflows;
- to send or facilitate operational communications, including request-status updates, scheduling communications, appointment reminders, and related notices;
- to communicate with you regarding your request or interaction with MedCare;
- to process, document, and maintain mobile opt-in information, text message consent, SMS preferences, opt-in records, opt-out records, and related messaging records;
- to coordinate with vendors, service providers, professional entities, licensed healthcare professionals, payors, or other parties where reasonably necessary for the requested workflow and permitted by law;
- to maintain records of communications, consents, preferences, requests, and related operational activities;
- to monitor and improve Site functionality, user experience, communications, workflows, and service quality;
- to analyze Site traffic, usage patterns, and performance;
- to detect, prevent, investigate, or respond to fraud, misuse, security incidents, technical issues, unauthorized access, or unlawful activity;
- to comply with applicable legal, regulatory, contractual, audit, reporting, recordkeeping, and compliance obligations;
- to enforce our Terms of Service, this Policy, and other legal rights;
- to protect the rights, safety, property, or security of MedCare, our users, patients, vendors, service providers, and others;
- to create aggregated, anonymized, or de-identified information, where permitted by law; and
- for any other purpose disclosed to you at the time information is collected or with your consent.
5. How We Disclose Information
We may disclose information as described in this Policy, as disclosed to you at the time of collection, as permitted or required by law, or with your consent.
We may disclose information to the following categories of recipients:
| Category of Recipient | Why We Disclose Information |
|---|---|
| Vendors and Service Providers | To support website hosting, communications, call handling, SMS/text messaging, email, analytics, security, scheduling support, compliance, quality assurance, and related operations |
| Professional Entities and Licensed Healthcare Professionals | To support requested services, scheduling, eligibility-related review, provider handoff, communications, documentation, and related workflows |
| Payors, Plans, or Eligibility-Related Sources | To support eligibility-related review, coverage-related coordination, or related operational purposes, where permitted by law |
| Telecommunications and Messaging Providers | To support phone calls, requested call-backs, SMS/text messages, email communications, delivery records, and communication preferences |
| Analytics and Technology Providers | To help us operate, secure, measure, and improve the Site and related communications |
| Legal, Regulatory, and Governmental Parties | To comply with applicable law, regulation, subpoena, court order, legal process, audit, investigation, or governmental request |
| Safety, Security, and Fraud-Prevention Parties | To detect, prevent, investigate, or respond to security incidents, fraud, misuse, unlawful activity, or threats to rights, property, or safety |
| Business Transaction Parties | In connection with a merger, acquisition, financing, reorganization, sale of assets, due diligence process, bankruptcy, receivership, or similar business transaction |
| Parties You Authorize | When you consent to or direct the disclosure |
| Other Parties as Permitted by Law | For other purposes permitted or required by applicable law |
We do not sell your personal information for monetary payment. SMS consent is not shared with third parties or affiliates. No mobile opt-in information, text message consent, or SMS consent records will be shared with third parties or affiliates for marketing or promotional purposes. If we use cookies, analytics, pixels, or similar technologies in a way that is considered a “sale,” “sharing,” or targeted advertising under applicable privacy laws, we will provide notices and choices as required by law.
6. Cookies, Analytics, and Similar Technologies
We and our vendors or service providers may use cookies, pixels, tags, analytics tools, server logs, and similar technologies when you visit or interact with the Site.
Cookies are small files placed on your browser or device. Pixels, tags, and similar technologies help us understand how users interact with the Site and may help us measure Site performance, improve content, troubleshoot issues, and secure the Site.
We may use these technologies to:
- operate and maintain the Site;
- improve Site performance and usability;
- remember preferences, where applicable;
- understand how users find and use the Site;
- measure traffic, interactions, and engagement;
- detect and prevent fraud, misuse, and security incidents;
- troubleshoot technical issues;
- evaluate and improve communications and workflows; and
- comply with legal and operational requirements.
You may be able to control cookies through your browser settings. If you disable cookies, some Site features may not function properly. If we provide a cookie preference tool or consent banner, you may use that tool to manage available choices.
We may use analytics tools, such as Google Analytics or similar technologies, to understand Site usage and improve the Site. These tools may collect information about your device, browser, Site activity, referring pages, and interactions with the Site.
7. SMS, Email, and Telephone Communications
If you provide a telephone number or email address, we may use that information to contact you regarding your request, scheduling, appointment reminders, requested call-backs, request-status updates, and related operational communications.
We may collect and maintain records related to these communications, including call logs, email records, SMS records, delivery information, communication preferences, opt-in records, opt-out records, and related operational information.
Text messages, email, and phone communications may not be fully secure. Please do not use these methods for emergencies or to submit unnecessary sensitive information. SMS consent is not shared with third parties or affiliates.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information we collect through the Site and related communications. These safeguards may include access controls, vendor management, technical security measures, operational procedures, and other protections appropriate to the nature of the information.
However, no website, communication system, email system, SMS/text messaging system, telephone system, storage system, or electronic transmission is completely secure. We cannot guarantee that unauthorized access, use, disclosure, alteration, or destruction will never occur.
You are responsible for taking reasonable steps to protect your own devices, accounts, email, telephone number, and communications.
9. Retention of Information
We retain information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to respond to requests, support scheduling and related workflows, maintain communication records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, and support business operations.
Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable law, contractual requirements, operational needs, and whether the information is subject to healthcare privacy, recordkeeping, audit, or compliance requirements.
We may retain aggregated, anonymized, or de-identified information where permitted by law.
10. Children’s Privacy
The Site is intended for use by adults and is not directed to children. We do not knowingly collect personal information from children through the Site. If we learn that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete or otherwise address the information as required by law.
If a parent, guardian, caregiver, or authorized representative contacts us on behalf of another person, that individual is responsible for having appropriate authority to do so.
11. Your Privacy Rights
Depending on where you live and the type of information involved, you may have certain rights regarding your personal information. These rights may include the right to:
- know or access the personal information we collect about you;
- receive information about how we use and disclose personal information;
- correct inaccurate personal information;
- request deletion of certain personal information;
- receive a copy of certain personal information;
- opt out of certain uses or disclosures, where applicable;
- limit certain uses of sensitive personal information, where applicable;
- appeal a decision regarding a privacy request, where applicable; and
- designate an authorized agent to submit certain requests on your behalf, where applicable.
To submit a privacy request, contact us using the information in the “Contact Information” section below.
We may need to verify your identity before responding to a request. Verification may require you to provide information that allows us to reasonably confirm your identity and understand your request. We may deny or limit a request where permitted by law, including where information must be retained for legal, regulatory, security, fraud-prevention, recordkeeping, contractual, operational, or compliance reasons.
We will not discriminate against you for exercising privacy rights available under applicable law.
12. State-Specific Privacy Rights
Some states provide residents with additional privacy rights. Depending on applicable law, these rights may relate to access, correction, deletion, portability, sale, sharing, targeted advertising, profiling, sensitive personal information, consumer health data, or other privacy matters.
To the extent applicable, we will honor state-specific privacy rights as required by law.
If we use cookies, analytics, pixels, or similar technologies in a manner that is considered a “sale,” “sharing,” targeted advertising, or similar activity under applicable law, we will provide notices and choices as required by law.
Some browsers or devices may transmit “Do Not Track” signals, Global Privacy Control signals, or other opt-out preference signals. Because there is not a uniform industry standard for all such signals, the Site may not respond to every signal. Where required by applicable law, we will honor legally recognized opt-out preference signals in the manner required by law.
13. Third-Party Links
The Site may contain links to third-party websites, platforms, tools, forms, portals, or resources. These third-party resources are provided for convenience and do not constitute an endorsement, recommendation, referral, or guarantee by MedCare.
We are not responsible for the content, security, privacy practices, availability, accuracy, or terms of any third-party website, platform, tool, form, portal, resource, vendor, payor, professional entity, licensed healthcare professional, or other third party. Your use of third-party resources is at your own risk and may be subject to separate terms and privacy practices.
14. International Visitors
The Site is intended for users located in the United States. If you access the Site from outside the United States, you understand that information collected through the Site may be processed and stored in the United States or other jurisdictions where our vendors or service providers operate.
Privacy laws in those jurisdictions may differ from the laws where you live.
15. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices, technology, operations, legal requirements, or services. The “Last Updated” date above identifies the date of the latest version.
If we make material changes to this Policy, we will provide notice as required by law, which may include posting the updated Policy on the Site or providing another reasonable notice.
16. Contact Information
If you have any questions, comments, concerns, or privacy requests regarding this Policy or our privacy practices, please email us at legal@medcare.org.