A friendly care coordinator helps you find resources for utilities, rides, groceries, medications and staying in your home.
Mon–Fri, 9am–6pm Eastern
Medcare is a private company that works with participating clinics.
What is a care coordinator?
A care coordinator is a friendly Medcare team member who works with you one-on-one on everyday needs, so you don't have to figure it out alone.
What your care coordinator helps with
Your case worker works with you on each need, making the calls, completing the forms and following up.
How it works
A representative answers your questions and explains the service.
You're connected with a licensed clinician from a participating clinic by phone or secure video. They review your health, talk about everyday challenges and decide whether this service is right for you
If it's a good fit, your care coordinator starts working with you.
Contact Medcare
Text CALLBACK to (800) 303-1766, and a Medcare representative will return your call during business hours.
A family member or caregiver may call on the patient's behalf. The patient will need to be available to complete the visit.
No. Your coverage stays the same, and you keep your own doctor.
No. Medcare does not provide cash, food, housing, utility payments, transportation or medicine. Your case worker helps you find and connect with local resources.
CHI is billed to Medicare Part B. Like most Part B services, it is subject to 20% coinsurance after your Part B deductible. A Medigap plan, other secondary insurance or Medicaid may cover this amount. If you are enrolled in the Qualified Medicare Beneficiary (QMB) program, providers may not bill you for coinsurance. A Medcare representative will explain any costs before services begin.
Medcare will never visit your home or request payment or bank details by phone. Official communications include Medcare's phone number, (800) 303-1766, and mailing address, P.O. Box 4503, Chicago, IL 60699. If you are unsure, call us directly at (800) 303-1766.
Monday–Friday, 9am–6pm Eastern Time