If electricity, fuel, grocery and medication costs are rising faster than your income, a dedicated case worker can help.
Medcare's case workers find local resources, make the calls and handle the paperwork with you. You keep your own doctor.
Talk to a Care Coordinator → Call (800) 303-1766What is CHI?
It's called Community Health Integration (CHI). CHI gives you a dedicated case worker to help with rising costs and the everyday needs that affect your health.
What your case worker helps with
Your case worker works with you on each need, making the calls, completing the forms and following up.
How it works
A representative answers your questions and explains the service.
You're connected with a licensed clinician from a participating clinic by phone or secure video. They review your health, talk about everyday challenges and decide whether CHI is right for you.
If CHI is a good fit, your case worker starts working with you.
Contact Medcare
Text CALLBACK to (800) 303-1766, and a Medcare representative will return your call during business hours.
A family member or caregiver may call on the patient's behalf. The patient will need to be available to complete the visit.
No. Your coverage stays the same, and you keep your own doctor.
No. Medcare does not provide cash, food, housing, utility payments, transportation or medicine. Your case worker helps you find and connect with local resources.
CHI is billed to Medicare Part B. Like most Part B services, it is subject to 20% coinsurance after your Part B deductible. A Medigap plan, other secondary insurance or Medicaid may cover this amount. If you are enrolled in the Qualified Medicare Beneficiary (QMB) program, providers may not bill you for coinsurance. A Medcare representative will explain any costs before services begin.
Medcare will never visit your home or request payment or bank details by phone. Official communications include Medcare's phone number, (800) 303-1766, and mailing address, P.O. Box 4503, Chicago, IL 60699. If you are unsure, call us directly at (800) 303-1766.
Monday–Friday, 9am–6pm Eastern Time