A: We only offer COVID-19 diagnostic tests that are FDA-authorized for self-testing at home (or in other locations). This means you collect your own sample, perform the test, and read the result yourself without the need to send a sample to a laboratory.
A: Each test kit comes with detailed instructions from the manufacturer on how to properly collect your own sample, perform the test, and read the result yourself. It is important to carefully follow the instructions provided with the test kit to ensure that the sample is collected correctly.
A: The Biden Administration announced a new initiative with Medicare earlier this year, which allows for eligible Medicare recipients to have access to up to eight (enough for an individual to test twice per week per doctors’ recommendations) over-the-counter COVID-19 tests at no cost to you.
A: Medicare has a new initiative that will cover over-the-counter COVID-19 tests each calendar month, at no cost to you. Medicare will cover these tests if you have Part B, including those enrolled in a Medicare Advantage plan.
A: Yes, please contact us through our website or call us at 877-777-1111 to process your order.
A: Your basic information gets entered into an insurance verification software to determine your eligibility for this program. We do not need or ask for anything more than your name, address, phone number and date of birth.
A: Due to shipping and logistics, we can only ship in packs of eight tests at this time. If you would like less than eight tests, please go to your local storefront pharmacy.
A: Usually, all orders are processed within 1 to 3 business days, excluding weekends and holidays. If you provided your email address at the time of placing your order, you will receive a tracking number by email once your order has shipped, which you can use to track the status of your shipment. Once shipped, the estimated delivery time is typically 3 to 7 business days.
A: Yes, you can cancel your order at any time before the order is confirmed or if you provided your email at the time of placing your order, any time before you receive the order confirmation email.
A: Please refer to our Cancellation Policy: https://medcare.org/shipping-policy/
A: You can fill out the Cancel Subscription form on our site: https://medcare.org/cancel-subscription/ Please note: If this month’s order is already confirmed or you have received an order confirmation email, we are not able to cancel your current order.
A: You can contact our customer support team with any questions about your order by calling us at 877-777-1111 or by filling out the contact form on our website. Our customer support team is available Monday through Friday from 9:00 am to 6:00 pm Central Time. We will be happy to assist you with any questions or concerns you may have.
A: A member of the MedCare customer support team would only contact you to ask for your MBI number if we were not able to verify it in our insurance verification system based on the information you provided. In general, it’s always a good idea to verify the legitimacy of the caller before providing any personal information.