Frequently Asked Questions (FAQs)

Q: What types of COVID-19 tests do you offer?

A: We only offer COVID-19 diagnostic tests that are FDA-authorized for self-testing at home (or in other locations). This means you collect your own sample, perform the test, and read the result yourself without the need to send a sample to a laboratory.

Q: How do I perform an at-home, over-the-counter COVID-19 test on myself?

A: Each test kit comes with detailed instructions from the manufacturer on how to properly collect your own sample, perform the test, and read the result yourself. It is important to carefully follow the instructions provided with the test kit to ensure that the sample is collected correctly.

Q: How can I receive COVID-19 tests at no cost to me?

A: The Biden Administration announced a new initiative with Medicare earlier this year, which allows for eligible Medicare recipients to have access to up to eight (enough for an individual to test twice per week per doctors’ recommendations) over-the-counter COVID-19 tests at no cost to you.

Q: Will this service covered by my Medicare plan?

A: Medicare has a new initiative that will cover over-the-counter COVID-19 tests each calendar month, at no cost to you. Medicare will cover these tests if you have Part B, including those enrolled in a Medicare Advantage plan.

Q: I am under 65 years old, but am covered under Medicare Part B through disability. Am I eligible?

A: Yes, please contact us through our website or call us at (877) 777-1111 to process your order.

Q: How do you retrieve my Medicare number?

A: Your basic information gets entered into an insurance verification software to determine your eligibility for this program. We do not need or ask for anything more than your name, address, phone number and date of birth.

Q: Can I receive less than 8 tests?

A: Due to shipping and logistics, we can only ship in packs of eight tests at this time. If you would like less than eight tests, please go to your local storefront pharmacy.

Q: How long does it take for the COVID-19 test kit to arrive after I place my order?

A: Usually, all orders are processed within 1 to 3 business days, excluding weekends and holidays. If you provided your email address at the time of placing your order, you will receive a tracking number by email once your order has shipped, which you can use to track the status of your shipment. Once shipped, the estimated delivery time is typically 3 to 7 business days.

Q: Can I cancel my order?

A: Yes, you can cancel your order at any time before the order is confirmed or if you provided your email at the time of placing your order, any time before you receive the order confirmation email.

Q: How do I cancel my order?

A: Please refer to our Cancellation Policy:

Q: I signed up for the monthly shipments of COVID-19 tests. How can I cancel?

A: You can fill out the Cancel Subscription form on our site: Please note: If this month’s order is already confirmed or you have received an order confirmation email, we are not able to cancel your current order.

Q: How can I contact your customer support team if I have questions about my order?

A: You can contact our customer support team with any questions about your order by calling us at 877-777-1111 or by filling out the contact form on our website. Our customer support team is available Monday through Friday from 9:00 am to 6:00 pm Central Time. We will be happy to assist you with any questions or concerns you may have.

Q: Why did I receive an Explanation of Benefits (EOB) stating Aafiyah Solutions as the provider?

A: From August to November 2022, MedCare was operating on behalf of Aafiyah Solutions Incorporated, an accredited supplier as designated by the Centers of Medicare & Medicaid Services. If you have any questions about the billing from Aafiyah Solutions, please contact us at (877) 777-1111.

Q: Someone called asking for my Medicare Beneficiary Identifier (MBI) number. Should I provide it to them?

A: A member of the MedCare customer support team would only contact you to ask for your MBI number if we were not able to verify it in our insurance verification system based on the information you provided. In general, it’s always a good idea to verify the legitimacy of the caller before providing any personal information.

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