Frequently Asked Questions (FAQs)

Q: What types of COVID-19 tests do you offer?

A: We only offer COVID-19 diagnostic tests that are FDA-authorized for self-testing at home (or in other locations). This means you collect your own sample, perform the test, and read the result yourself without the need to send a sample to a laboratory.

Q: How do I perform an at-home, over-the-counter COVID-19 test on myself?

A: Each test kit comes with detailed instructions from the manufacturer on how to properly collect your own sample, perform the test, and read the result yourself. It is important to carefully follow the instructions provided with the test kit to ensure that the sample is collected correctly.

Q: Will this service covered by my Medicaid plan?

A: For Medicaid beneficiaries, COVID-19 treatments including over-the-counter tests will be covered without cost-sharing until at least mid-2024. Medicaid will cover these tests, including Medicaid plans provided through Managed Care Organizations.

Q: I am enrolled in Medicaid, but it is through a Managed Care Program. Am I eligible?

A: Yes, Managed Care Organizations are responsible for covering all Medicaid services. Please contact us through our website or call us at (877) 777-1111 to process your order.

Q: Can I receive less than 8 tests?

A: Due to shipping and logistics, we can only ship in packs of eight tests at this time. If you would like less than eight tests, please go to your local storefront pharmacy.

Q: How long does it take for the COVID-19 test kit to arrive after I place my order?

A: Usually, all orders are processed within 3 to 5 business days, excluding weekends and holidays. If you provided your email address at the time of placing your order, you will receive a tracking number by email once your order has shipped, which you can use to track the status of your shipment. Once shipped, the estimated delivery time is typically 3 to 7 business days.

Q: Can I cancel my order?

A: Yes, you can cancel your order at any time before the order is confirmed or if you provided your email at the time of placing your order, any time before you receive the order confirmation email.

Q: How do I cancel my order?

A: Please refer to our Cancellation Policy

Q: How can I contact your customer support team if I have questions about my order?

A: You can contact our customer support team with any questions about your order by calling us at 877-777-1111 or by filling out the contact form on our website. Our customer support team is available Monday through Friday from 9:00 am to 6:00 pm Central Time. We will be happy to assist you with any questions or concerns you may have.

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